Home / Microsoft / Microsoft Investigates Surface Pro 7 Random Shutdown Issues, Here’s How To Fix It

Microsoft Investigates Surface Pro 7 Random Shutdown Issues, Here’s How To Fix It

Surface Pro 7 random shutdown bug

Floor Professional 7

Microsoft’s Floor line up has a protracted historical past of {hardware} points and the quantity is rising each month.

A number of customers who bought the Floor Professional 7 gadgets at the moment are reporting a wierd habits with their PCs. In accordance with the stories [1, 2, 3], the gadgets arbitrarily shut down with none discover. Notably, though the issue began affecting customers in December and January, however the variety of stories considerably elevated in February this yr.

A Floor Professional 7 person first highlighted the difficulty on the Microsoft Solutions discussion board on 20 December 2019:

“If the gadget stays superb for a minute it straight shuts down. I’ve checked all of the sleep and energy settings and that’s not a problem. I see this was a problem in earlier variations too. Any repair?”

One other livid person reported the difficulty by which the gadget randomly shuts down, “I’m bored with all these points now. At first, just a few days in the past, I used to be engaged on this laptop computer and it shut down randomly. I switched it on, however once more it shut down randomly. In 20 minutes, this occurred thrice. I attempted one thing, after which it labored high-quality for a day. Then as we speak once more, it’s taking place. The diagnostic package says there’s nothing incorrect. Please assist.”

The Bug Is At present Below Investigation

Though there isn’t a official acknowledgment from Microsoft, stories recommend that the corporate remains to be investigating the trigger that triggered the difficulty. Some customers discovered a workaround that resolved the issue for them. Somebody even shared a screenshot that reveals the really helpful settings:

Surface Pro 7
Floor Professional 7 Settings

A Microsoft Agent recommended that customers ought to attempt operating the Floor Diagnostic Toolkit. However sadly, the instrument failed to repair the random shutdown difficulty. As well as, a whole reinstallation of the OS doesn’t assist both. Some fortunate customers who contacted Microsoft concerning their problematic gadgets obtained a substitute from the corporate.

Workaround Mounted The Downside For Some Customers

The Floor Professional 7 house owners prolonged the time period of energy-saving settings for sleep and standby mode. Nonetheless, this workaround didn’t work for some unfortunate customers. Quite a few Floor customers at the moment are complaining that they’re bored with fixing these points with their newly bought gadgets.

Nonetheless, some substitute gadgets are additionally affected by an identical shutdown bug. The bug was identified by Microsoft MVP Barb Bowman on Microsoft Solutions discussion board. A Microsoft Agent than confirmed that the stories are at present into account and the Floor group is engaged on a repair.

Usually, such investigations usually take as much as a few weeks and it’s possible you’ll want to attend till then. For sure, the one resolution you’ve proper now could be to use for a substitute.


Microsoft Microsoft floor Floor Floor Professional 7

About Alex Schoff

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