GOG.com now has a refund coverage that permits you to refund video games you’ve bought inside 30 days, irrespective of how lengthy you’ve performed them. This broad new coverage is way more beneficiant than GOG’s largest rivals like Steam and the Epic Video games Retailer.
Learn how to Return a GOG Sport
To return a recreation, even if you happen to’ve downloaded, put in, and performed it, begin by submitting a request kind. You’ll be able to entry the varieties by directing any internet browser to “assist.gog.com,” then scrolling down and clicking “Contact Us.”
Choose “Orders and Funds” on the high to open the refund request kind.
Fill out your electronic mail and order ID. Although not required, offering the unique order ID will assist expedite the method. You’ll find your GOG order ID within the unique order affirmation electronic mail.
Select a Downside Sort. At present, there’s no “Refund” choice, so choose “Different Order-Associated Points” except another choice extra carefully matches your scenario.
Sort “Refund Request,” or related, into the Topic line. Then add an outline of your purpose for requesting the return. We suggest holding your description easy and simple, however keep in mind your mileage may at all times range.
Connect any recordsdata that is likely to be related (like a screenshot of any points you’re having), after which click on “Submit.” You’ll obtain electronic mail affirmation of your request, and GOG will observe up with you immediately.
Can You Actually Refund Any Sport?
This refund coverage is surprisingly beneficiant, particularly contemplating GOG’s monetary troubles in 2019. That mentioned, GOG implores clients to not benefit from this beneficiant, honor-based coverage. GOG does reserve the suitable to refuse particular person requests for refunds, however try to be positive so long as you’re not abusing the refund course of.
GOG’s new coverage consists of Sport in Growth (Early Entry) titles, in addition to pre-orders, which will be returned at any time earlier than launch, or inside 30 days after launch. There are not any limits on what number of video games you possibly can return in a given time interval. In case your nation offers rights along with these, GOG will honor these rights.
DLC and Season Passes can be found for refunds in the event that they have been bought as a standalone merchandise, or as a part of a recreation pack that’s additionally being refunded as a single transaction. Nonetheless, GOG is unable to refund any single DLC objects that have been offered as a part of a recreation pack. In the event you’re asking for a refund of the bottom recreation you bought however not the DLC you bought individually, GOG will refund your purchases of each the bottom recreation and the DLC.
In the event you’re returning a recreation because of technical difficulties, GOG has an unbelievable technical assist group who will work carefully with you to assist resolve your difficulty, so you possibly can hold gaming fortunately. To do that, submit a request following the directions above. As an alternative, if you attain the request kind web page, click on “GOG.COM Sport Technical Points” and submit that kind.
GOG, which is owned by CD Projekt Crimson, builders of the beloved Witcher video games and the extremely anticipated Cyberpunk 2077, has at all times held a particular place available in the market because of their concentrate on preserving a lot older titles whose builders may not even exist and extra (corporately or corporeally). You’ll be able to learn the nitty-gritty of this new coverage in GOG’s up to date person settlement, and at all times keep in mind to toss a coin to your developer.