Getting a brand-spanking-new telephone or a brand new SIM is commonly ruined by the sensation that you simply’re going to should message each single individual along with your new quantity. Fortunately it’s a simple course of to maintain your telephone quantity whenever you improve.

Beneath tips from Ofcom launched in 2019, now you can change cellular community and take their quantity with you by way of a textual content message – no extra sitting on maintain to buyer providers for hours on finish! Ofcom’s new guidelines additionally stop networks from charging for a discover interval, which regularly sees shoppers paying for his or her previous and new contracts on the similar time.

This is every little thing you might want to find out about maintaining your telephone quantity whenever you change networks. 

Easy methods to hold your quantity by way of textual content

You possibly can change suppliers within the UK and retain your present telephone quantity just by texting the quantity 65075 and together with the message PAC.

When you do that you then’ll obtain a message out of your supplier inside a minute, together with the PAC quantity (the code you might want to give to your new supplier) in addition to any particulars of early-termination clauses or pay-as-you-go balances.

The PAC code is legitimate for 30-days and as soon as given to the brand new provider the method ought to be accomplished inside one working day.

  • Finest SIM-only offers

How do I get a brand new quantity?

For these wanting a recent begin, forsaking a quantity that’s now not wanted, the method is simply as straightforward. Merely textual content STAC to 75075 to request a Service Termination Authorisation Code. You’ll then obtain a affirmation message from the supplier, together with any related details about early-termination charges or excellent balances.

This primarily terminates your contract, permitting you to maneuver to a brand new provider with out ever speaking to a customer support helpline.

Calling buyer providers to maintain your quantity

If for no matter cause you do not need to use the streamlined textual content service, you can too contact your present community supplier and ask in your PAC. They’re required to provide the PAC inside 2 days of your request.

Ensure you do that earlier than disconnecting your present SIM card otherwise you’ll be caught with the brand new quantity.

  • EE Buyer Help: Web site | Cellphone: 150 out of your EE handset or 07953 966250
  • Vodafone Buyer Help: Web site | Cellphone: 191 out of your Vodafone handset or 0333 3040191
  • Three Buyer Help: Web site | Cellphone: 333 out of your Three handset or 0333 3381001
  • O2 Buyer Help: Web site | Cellphone: 202 out of your O2 handset or 0344 8090202
  • Tesco Cell Buyer Help: Web site | Cellphone: 4422 out of your Tesco Cell handset or 0800 0304422
  • Virgin Cell Buyer Help: Web site | Cellphone: 789 out of your Virgin Cell handset or 0345 6000789
  • GiffGaff Buyer Help: Web site | Cellphone: 0843 9020762

Have your PAC code at hand whenever you contact your new community supplier. Allow them to know that you simply need to hold your present telephone quantity and provides them your PAC code.

Like with the textual content service, you have 30 days to make use of this code, so don’t go away it to the final minute.

Will I’ve to pay any prices if I change telephone suppliers?

As long as your contract is full, often after 24 months if a telephone was a part of the deal, then there ought to be no further prices. Ofcom states that ‘we now have banned cellular suppliers from charging for discover durations that run after the change date’, which is sweet information because it avoids having to pay for each the previous and new supplier on the similar time. 

When you’re not sure whether or not your contract has completed or not, Ofcom gives a free checking service. Textual content INFO to 85075 and also you’ll be notified of the present standing of your contract and any prices that is likely to be due.

There you’ve got it. A fast and straightforward approach to change between cellular suppliers. After all, for those who’re pondering of leaving you then’ll need to know what presents are round. So, you should definitely learn our Finest telephone community and Finest telephone offers guides.