Some Onedrive customers are reporting that they’re unable to entry their Onedrive cloud library. When making an attempt to view the content material through a browser by going to All Photographs or Albums, affected customers are seeing the “One thing went fallacious, Please attempt once more or refresh the web page. Error code: 6“.
The Error Code 6 on OneDrive cloud library basically implies that a timeout error is happening. This could both happen attributable to a server concern, a community inconsistency or some sort of third social gathering interference.
When troubleshooting this concern, begin by making certain that the issue is just not being brought on by a widespread server drawback with the Microsoft Offline On-line service. When you verify that the problem is just not brought on by a server drawback, try and entry your Onedrive account from a distinct gadget – Both from the cell apps (iOS or Android) or immediately from a browser.
One workaround that has helped some customers to avoid the problem is to alternate between the Shared folder and the Recycle bin folder when accessing the online model of OneDrive. If that doesn’t work, you’ve got little selection however to contact a Microsoft technician and obtain specialised assist.
Verifying the standing of the Microsoft Workplace On-line Service
First issues first, you must begin this troubleshooting information by making certain that the problem is just not past your management. Since Error Code 6 is proof of a timeout error, it’s possible that the inconsistency is being facilitated by an issue with the Microsoft Workplace On-line service.
To confirm the standing of this service, go to this hyperlink (right here), choose the OneDrive service from the left-hand part of the display screen and see if ‘The whole lot is up and working‘ beneath Particulars.
If all the pieces is golden, you’ve got efficiently confirmed that the problem is just not widespread. If that’s the case, transfer right down to the subsequent technique under for directions on fixing a standard community inconsistency.
Accessing OneDrive from a Totally different System
When you’ve beforehand confirmed that the Onedrive Error Code 6 is just not occurring attributable to a server concern, it’s time to determine if the issue is tied to your explicit account or it’s solely occurring when making an attempt to entry the OneDrive library from a sure gadget.
After you obtain & set up the applying, sign-in together with your account and see in the event you’re nonetheless seeing the identical error code.
Observe: When you don’t wish to set up the cell software of OneDrive, you possibly can entry the online model of OneDrive from this hyperlink (right here).
Quite a lot of affected customers have reported that accessing the OneDrive storage from a cell gadget has allowed them to avoid the Error Code 6. If this state of affairs is relevant to you, it’s almost certainly a desktop concern with the OneDrive service that will likely be resolved by MS engineers as quickly as potential.
Alternating between Shared and Recycle bin folder
If the exams above have revealed that you simply’re solely encountering the problem whereas accessing the OneDrive shared folder immediately from a browser, it’s very possible that you simply’re coping with a glitch that’s fairly in style throughout Onedrive net customers.
If this state of affairs is relevant, you must be capable to circumvent the problem by alternating between urgent the Recycle bin folder and the Shared folder. Quite a lot of affected customers have confirmed that after alternating between the 2 folders 2 or three instances, the Shared folder appeared usually with out Error Code 6. And typically, customers that deployed this repair have reported that the problem hasn’t returned since.
Getting in contact with a Microsoft technician
If not one of the potential workarounds above have labored for you and also you confirmed that you simply’re not coping with a server concern, the one viable choice by now’s to get in contact with a Microsoft technician. There are a variety of person stories confirming that Stay technicals managed to resolve a neighborhood Error Code 6 after a sequence of distant troubleshooting procedures.
To open a help ticket with reference to OneDrive, use this hyperlink (right here). Subsequent, transfer right down to the underside of the web page and click on on the Contact Us button related to Get help.